Archive for the ‘Help Topics’ Category

Introducing FreedomPop Help & Community Forums

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We listened to your feedback and would like to announce FreedomPop’s community forum! Ask a question and get answers straight from our official community. Chat with other users and team members whenever you want. Share tips or ask for advice from real users. You’ll have to opportunity to earn some extra data for adding to discussions and helping answer questions too. Help make it the go to place for FreedomPop help!

Sign up, give feedback, and help contribute. Let us know how it goes. We’ll continue to make improvements as our forum grows.

Join the FreedomPop Community HERE.

Written by Samantha

January 26th, 2014 at 11:35 pm

Initial Beta Improvements for Freedom Phone Evo Design 4G

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FreedomPop is happy to announce that our newest mission to bring Free Talk, Text and Data to all Americans is off to a great start. As promised, we are working tirelessly to address the initial beta feedback to improve our product.

Good news is that we have already made improvements on two of the biggest initial issues regarding the Freedom Phone: Call Quality over 3G and Battery Life.

For improved call quality over 3G, just download the latest version of our Messaging App in Google Play:

  1. Either by opening up Google Play App in your Freedom Phone or using this link: http://bit.ly/16qyT7u
  2. Click the “Update” button on the top left hand side to begin the download
  • For the best results, make sure Wi-Fi is turned on (under “Settings”) and connected to your home WiFi
  • You can also toggle the “Auto Update” feature  by clicking on the Menu Button while in the Google Play Store Page for our Messaging App

If you are experiencing a shortened battery life for your Evo Design 4G:

First off, let us know if you want a new battery free of charge. Just email customer support with a valid shipping address.

also,  below are some tips to immediately reduce battery power

1) Connect your device to wifi at home (which lessons the power consumption from 3G and 4G antennas)

2) Reduce the Brightness of your Screen

For a complete list of ways to improve your battery life, check out our Freedom Phone support page: http://bit.ly/15YmhlD

There’s also outside resources online that already exist for the Evo Design 4G. Feel free to research battery saving tips on your own. Here are a few that we’ve found to be helpful:

Once again we want to thank the best early adopters ever for participating in Freedom Phone Beta! Our efforts to give you the best experience and service will never stop. We’ll continue to provide updates through our App in the Google Play Store.

Written by Samantha

October 22nd, 2013 at 11:51 am

Pro-Tip: How to Ensure the Best FreedomPop LTE Experience

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We did want to let you know that we’ve read your feedback and found that some of you may be experiencing problems with your FreedomPop LTE hotspot when switching from 3G to LTE in available coverage areas.

Here’s a tip to help ensure the Best FreedomPop LTE Experience:

If you are experiencing issues with your LTE connection and are only connecting to 3G, then there is an easy fix. To ensure you get LTE where available, go to the menu on your device’s LCD screen and under the “mobile network” option, select “LTE only”. This will force your device to connect to LTE. If you are in 3G and LTE areas, you can select “LTE preferred” option.

Read more about FreedomPop’s LTE hotspot on our support page: http://bit.ly/1i98j2D

Thanks again to everyone for their feedback, and we appreciate your support! Have a good one!

 

Written by Samantha

October 21st, 2013 at 1:35 pm

Posted in Help Topics

How to Activate your FreedomPop Groupon Purchase:

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We just wanted to take a moment and thank everyone for such a great promo last week on Groupon Goods. We had a great time, and we couldn’t have done it without you.

Once you receive your device in the mail, go ahead to our FreedomPop Groupon activate site at: http://bit.ly/fpAMA to claim your Free 2GB trial.

If you have any  issues, please feel free to email customer support for more help. They’re really awesome and can easily get you squared away. You can email them here: http://bit.ly/contactfp

Once again thanks for making this promotion, so successful! Have a great week!

Written by Samantha

September 23rd, 2013 at 9:23 am